Staff survey

Why?

A well-run staff opinion survey will enable you to…

  • Reduce staff turnover to optimum levels
  • Make your business a better place to work
  • Increase employees’ job satisfaction and commitment and as a result
  • Boost Company performance
  • Attract new clients
  • Maximise customer satisfaction

But surveys are important, high-profile projects. To be successful they require experience and considerable expertise. Edgecumbe Research Research and Consulting has specialised in employee surveys for well over twenty years. Over that time we have developed an enviable reputation in our field. Whatever your need, we can help: we offer ...

  • A complete consultancy service covering every aspect of the staff survey process

And if you are looking for an in-house solution, we have developed our own ...

  • Dedicated web-enabled software for conducting staff surveys on-line

CONSULTANT-LED STAFF SURVEYS

Our approach

As consultants, we work closely with you to provide comprehensive, professional guidance and assistance, for example…

  • Setting clear goals and working out detailed project plans
  • Conducting qualitative research via focus groups
  • Designing, validating and testing questionnaire items
  • Formulating survey communication plans to achieve the highest possible response rate
  • Organising logistics – including printing and distribution of questionnaires
  • Collecting and analysing data on-line to give you detailed insight into the opinions of different demographic groups
  • Providing IT support throughout
  • Preparing timely top-line, headline and full reports
  • Making normative comparisons with other organisations
  • Presenting of findings and conclusions to senior management
  • Using satisfaction indices for target-setting
  • Reporting to staff on plans for follow-up action
  • Planning monitoring / follow-up surveys

360° Feedback is now an accepted performance management tool for senior people. High costs have tended to prevent its more widespread use in the organisation, however. But with the launch of eSURVEY360, all that has changed. eSURVEY360 enables individual staff to access, complete and return 360° feedback questionnaires via the Internet. Some of its main features include…

ON-LINE 360°

Feedback

  • Complete flexibility to use existing competency frameworks or to design them from scratch
  • Tailored report formatting – to meet the needs of the client organisation
  • On-line questionnaires use house styles and logos
  • Detailed, personalised reports
  • Reports are produced in Word format for ease of printing and presentation
  • Completion monitoring on-line
  • The issuing of reminders to late respondents
  • Control can be entirely in-house or run by us, or on a 'mix and match' basis to suit the needs of your business
  • A low cost base – which makes it feasible to extend 360° feedback to every member of staff
  • Training on-site for participants, respondents and managers (at extra cost).